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Questions and answers
- Do BIO-CERT® products have an expiry-date?
- What is the meaning of the red dot on the package of sterile products?
- We work with Transferpette® pipettes. How often and when do we have to calibrate them?
- Several tip cones of my Transferpette® multichannel pipette are not tight and do not draw up liquid. What can I do?
- I need a single nose cone as spare part for my Transferpette® multichannel pipette but I cannot find it in the catalog.
- I would like to order a mechanical / electronical stepper or send it in for calibration. Can I determine the volumes, the instrument should be calibrated at?
- What is the regular interval the seals of Transferpette® multichannel pipettes have to be replaced?
- At what wave length is the UV resistance of Transferpette® pipettes tested?
- Do I have to check the volume of my Transferpette® pipettes after every autoclaving?
- Do I have to lubricate my Transferpette® pipette after every autoclaving?
- What diameter has the pipette shaft of Transferpette® pipettes 0.5-5ml?
- Is the adapter autoclavable?
- Are the racks of the Tip-Box N autoclavable?
- My model of Transferpette® or Transferpette® -8/-12 is dripping. It does not aspirate, aspirates too little or the discharged volume is too low. What can I do?
- What is included in the Starter Kits Transferpette® S?
- Do pipette tips of other manufacturers also fit into the Tip-Box for 5ml/10ml tips?
- Does the adapter for the 25ml and 50ml-PDTips come with the tips or do I have to order it separately?
- Do the racks from other manufacturers fit into the Tip-Box PC?
- Does the liquid come in contact with the PD-Tip adapter while dispensing?
- What are the dimensions of the 50ml PD-Tip?
- Are the PD-Tips autoclavable?
- Is a FDA-Certificate available for the Dispensette®?
- I would like to dispense directly from drums and bulk refills, is it possible?
- Can I use the Dispensette® in the medical sector?
- Is the Dispensette® appropriate for food?
- What do I have to observe before autoclaving and cleaning my Transferpette® S?
- The piston of my Transferpette® S is difficult to move. What can I do?
- What do I have to observe when making the maintenance for my Transferpette®?
- What do I have to observe when making the maintenance for my Transferpette® -8/-12?
- What do I have to observe before autoclaving or cleaning my Transferpette® -8/-12 electronic?
- What do I have to do before autoclaving or cleaning my Transferpette®?
- I cannot press the pipetting button of my Transferpettor macro completely down the bottom. The seal reaches the end of the tip before. The volume is too low about 1 ml. What is the reason for this?
- My Transferpette® -8/-12 electronic does not aspirate any liquid. There is a loud motor noise. What can I do?
- What do I have to do before autoclaving and cleaning my Transferpette® S -8/-12?
- How can I do maintenance for my Transferpette® S?
- How can I do the maintenance of my Transferpette® electronic?
- When I click on the button 'Preferences', I am asked for a password, but I did not define one. What is it called?
- What do I have to observe before autoclaving or cleaning my Transferpette® -8/-12?
- The tip of my HandyStep® is dripping. What can I do?
- The piston of my Transferpette® is difficult to move. What can I do?
- The locking/ filling knob of the HandyStep® cannot be pushed up. What can I do?
- There is liquid above the seal of my Transferpettor macro. What can I do?
- Can I see individual variations during a batch testing?
- My Transferpette® electronic does not aspirate any liquid. There is a loud motor noise. What can I do?
- What is the difference between EASYCAL™ 3.0 and EASYCAL™ 4.0?
- How can I adjust my Transferpettor?
- My HandyStep® dispenses unevenly. What can I do?
- My Transferpettor micro is dripping. What can I do?
- Does EASYCAL™ 4.0 work on Windows Vista?
- How do I do maintenance for my Transferpette® S -8/-12?
- What can I do against the memory effect?
- The piston of my Transferpette® -8/-12 is difficult to move. What can I do?
- What do I have to observe before autoclaving or cleaning my Transferpette® electronic?
- What is the difference between EASYCAL™ 4.0 professional version and basic version?
- The pipetted volume of my Transferpettor micro is too large. What can I do?
- My Transferpettor micro has air bubbles in the aspirated liquid. What can I do?
- Is the HandyStep® autoclavable?
- How do I do maintenance for my Transferpette® -8/-12 electronic?
- How does EASYCAL™ 4.0 work, if I calibrate with acids?
- I am network administrator but logged in the PC as administrator. Nevertheless, I cannot install the EASYCAL™ 4.0 demo version. Why?
- My Transferpettor macro has air bubbles in the aspirated liquid. What can I do?
- Do I have to maintain my HandyStep® regularly?
- Does BRAND offer glass capillaries for the Transferpettor 100-500µl?
- During my testing I have entered the wrong tolerances in EASYCAL™ 4.0. How can I change it?
- Is the HandyStep® electronic autoclavable?
- Is the Transferpettor autoclavable?
- Is it allowed to post EASYCAL™ 4.0 on to the net, so that several employees are able to work with the software?
- The piston of my Transferpette® S -8/-12 is difficult to move. What can I do?
- In my lab we use tips from other manufacturers. Do they fit to Transferpette® pipettes?
- My Transferpettor macro is dripping. What can I do?
- The data transfer does not work with my EASYCAL™ 4.0 professional version. What can be the reason?
- There is liquid remaining in the tip of my Transferpettor macro. What can I do?
- What is the charging time for the battery of the HandyStep® electronic?
- Do I have to test my Transferpettor completely after every replacement of tip?
- How long can I work with a fully charged battery?
- How many measurements are recommended when testing volumetric instruments made of glass or plastic with EASYCAL™ 4.0?
- My Transferpette® electronic or Transferpette® -8/-12 electronic does not work anymore and shows an "Error". What can I do?
- There is leaking liquid between instrument and bottle at my Dispensette®. What can I do?
- There are air bubbles in my Dispensette®. What can I do?
- Do BRAND filter/ pipette tips fit to pipettes of other manufacturers?
- It is not possible to dispense with my Dispensette® anymore. What can I do?
- The piston of my Dispensette® is difficult to move. What can I do?
- Can I use the Dispensette® for trace analysis?
- Which stepper works with BRAND® PD-Tips?
- What dispenser tips are compatible with the HandyStep® electronic?
- The dispensed volume of my Dispensette® is too low. What can I do?
- Filling of my Dispensette® is not possible. What can I do?
- Can I order Transferpette® pipettes DAkkS calibrated?
- Can I order my HandyStep® stepper DAkkS calibrated?
- Can I order the Transferpettor DAkkS calibrated?
- What does SAL mean?
- What is the difference between an endotoxin and a pyrogen?
- What dispenser tips are compatible with the HandyStep®?
- What are special characteristics of BIO-CERT® products?
- The tip cannot be inserted in the HandyStep®. What can I do?
- What do I have to observe before sending in my instrument for repair?
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